Donation Processing
SFG is your secure donation processing partner. We manage every aspect of the donations process, from data capture and caging to document scanning and opening mail. Our platform is PCI compliant at the highest level and is SSAE 18audited to offer your donors a seamless experience they can trust.
Caging
Process every type of mail-in donation for easy electronic depositing.
Data capture and imaging
We can scan, label, and file your reply documents so your teams have up-to-date information and easy data recall.
Exceptions handling
Customer care is a breeze with a dedicated team to handle all direct mail needs from changing contact information to gift matching.
Contact your SFG team to understand the missing pieces in your daily operations and make recommendations based on your specific scenario.
Caging
Donor mail collection is a vital part of organizing a seamless nonprofit for your donors. SFG donation processing teams can open, extract, scan, and batch each mail response for you into a user-friendly database for your convenience. We are Level 1 PCI compliant, meaning each online payment, check, and cent is secured and balanced before funds are deposited into designated bank accounts.
Data capture and imaging
Data capture and analytics aren’t just for corporations. You need to know and understand your donors through every outlet. When we receive a donation, every gift is scanned, labeled, and archived so your teams can easily search for information. You can improve donor engagement, communication, and retention rates with accurate data. This way, each interaction is fueled by the last one. Our systems allow you to automate some aspects of your process for a streamlined supply chain.
Exceptions handling
For documents from direct mail that require additional, personalized attention, exception handling can cover the process. Some clients reach an organization directly to change their contact information, get taken off the mailing list, contribute to a new fund, or for literature requests—points that can’t be automated and aren’t part of the day-to-day donations processing. Our exceptions handling team can tackle all individual customer and donor needs with this feature.
Why you need a donation processing platform
Your donation processing partner can help cut down on the time it takes to look over every online donation or piece of mail that comes your way. With SFG, you can collect donations from anywhere, keep track of your donors, and ensure they stay engaged.Integrated online giving tools can capture every type of gift and archive them for your files.
Online payments are scanned for donor information and filed for easy access whenever you need it. With the correct and most up-to-date giver information, you can personalize every interaction. Personalization can help boost engagement and cut down on turnover rates.
This platform is integrated with our other offerings like customer care and business intelligence.
Customer care includes features like subscription management and call center support for a seamless experience across online chat, call recording, and cloud-based telephony. Business intelligence and analysis can cover your online campaigns before, during, and after each event to analyze customer lifetime value, customer information, and any additional data.
Flexibility around data courses and donor surveys can quickly boost your fundraising efforts. Our platform consolidates information into SFG’s operational systems so nothing gets lost.
You can keep your production teams moving forward and your nonprofit or fundraiser events operating at top speed when you partner with SFG for your donation processing needs. Contact a representative today to learn more or to get started.
