Customer service in an online environment
Interacting with your customers online rather than in person can be a big shift. While technology is definitely advancing so that customers and businesses don't have to lose that personalized feeling of shopping in-store, we're not quite there yet. Are…
The benefits of outsourcing remittance processing
In the complex world of donation management, the ability to efficiently process remittances stands as a cornerstone of successful operations. As organizations strive to foster a seamless and enriching experience for a growing base of generous donors, the role of…
What is Subscription Management and Why Is It Important?
What is subscription management? Today, the concept of subscription management for businesses is gaining momentum. At its core, subscription management is a strategic approach that allows businesses to streamline the process of offering, managing and optimizing subscription-based products or…
How to accelerate order fulfillment (pick, pack and ship)
The Department of Urban Studies and Planning Director at MIT, Carlo Ratti and the Professor of Business and Creativity at the University of Toronto, Richard Florida, reported that cities all over the world are reorganizing to develop the 15-minute city.…
Your Guide to Donation Processing
Donation processing is the unsung hero of nonprofit fundraising, acting as the engine that powers your charitable activities. This intricate system ensures that donations from your generous supporters are securely and efficiently funneled into your organization's coffers. By providing a…
Building a community around your subscription box
The best way to construct a brand that resonates with your subscribers is to assemble a community around your subscription box. Collaborating across the entire community, connecting with different audiences, and offering a brand filled with items that subscribers really…
How to take your business from stagnant to omnichannel
Technology advancements are rampant across every generation. The trick is to continuously upgrade and scale to keep up. While some industries have emerged as a result of these technologies, such as software as a service (SaaS) businesses or social media…
Establish a 360-degree view of your customers
Customer data is not static — interests and shopping habits change with the season. One moment your customers are shopping mobile, the next they're calling directly. When customer relationship management was first on the rise, businesses had no idea about…
How to build a successful ecommerce website
Moving into the digital age can feel like an overhaul for your business. You may already have a website, but 2020 threw your marketing and fulfillment strategies through a loop. Or, you may just be interested in improving your technology…
How to solidify a unique subscription box vertical
The subscription box market reached a global total of $18.8 billion in 2020. The IMARC Group projects that it will continue to escalate by an additional 20.1% between 2023 and 2026. Stepping into the market now could not only…
