Category Archives: eCommerce
Address hygiene processes and NCOA: What they are and why they matter for ecommerce
Ecommerce businesses rely on accurate information to interact with consumers and get products out to them in a timely fashion. Every part of a company's operations, from marketing to fulfillment, can function more effectively and efficiently when armed with quality…
4 ways to improve ecommerce order processing
Reliable and efficient order processing is the cornerstone of any ecommerce business. With a robust order management system in place, companies and customers alike can have confidence in daily transactions. The right combination of ecommerce solutions keeps organizations functioning at their…
3 ways to streamline returns and exchanges
Ecommerce businesses can build positive relationships with customers by offering a selection of high-quality products and efficiently fulfilling orders. However, it's often just as important to handle processes quickly and effectively when a buyer decides he or she does…
5 problems with building your own OMS
In today's world of rising customer expectations, an advanced order management system is a must for any ecommerce business. These software solutions allow organizations to efficiently process transactions and get products out the door. There are various options on the…
What payment options are customers looking for?
For many organizations, the old days of accepting payments by cash, check or credit card are long gone. New technology and the rise of ecommerce brought massive transformation in how we foot the bill for goods and services. Customers now…
3 vital ways to fulfill orders faster
For ecommerce retailers, fulfillment is both a major opportunity and a constant challenge. Consumers are growing increasingly accustomed to receiving almost any product they could desire with delivery that's not only fast, but also cheap or free. That means organizations…
How to communicate more effectively with customers
Optimizing communication is a fundamental part of any customer engagement strategy. A business thrives and grows through forming quality relationships with consumers, demonstrating that leaders and service representatives alike care about the people who buy their products. By readily answering…
Is your customer service staying ahead of expectations?
An essential part of building a business for long-term success is forming strong relationships with customers and providing them with consistently high-quality experiences. That's particularly true in the competitive landscape of ecommerce, where brands must develop thoughtful strategies to capture…
Understanding the customer lifecycle
For businesses striving to achieve sustainable growth in ecommerce, it's vital to have deep insights into the customer lifecycle. Marketing and sales efforts increasingly rely on robust data to reveal opportunities and maintain excellent service. When leaders understand the steps…
How technology is transforming logistics
The pace of business is continually increasing, and organizations must have the resources to keep up. Almost every aspect of how companies function is being reshaped by technological progress in areas like big data and artificial intelligence, including logistics. The…
