Category Archives: Customer Care
Why consumers & retailers are thankful for multi-channel
In today's retail industry, customers have more than a few options at their fingertips to reach out and connect with retailers, make purchases and contribute to brand loyalty.The strategy of offering these touchpoints is known as multi-channel, and this approach…
Retail trends that will propel your business into 2019
Experts are predicting another banner year for the U.S. retail sector this year, according to a report from eMarketer. Overall, retailers can prepare for 3.3 percent growth throughout the retail industry, totaling a forecasted $5.529 trillion in sales before year's…
Your subscription box business is growing — now what?
Subscription box services have exploded in popularity over the last few years. Now everything from digital entertainment to self care and household cleaning items to cooking ingredients can be delivered on a rolling basis, right to customers' doors.And consumers are…
How to start a new ecommerce business in 5 steps
Ecommerce offers all kinds of benefits for consumers and businesses alike, and new research shows that completing transactions online is now the way many customers prefer to shop. According to a survey of more than 2,500 individuals conducted by Periscope…
Investing in data management: How it can help make better business decisions
According to estimates from IBM, around 90 percent of the world's current data was created within the last few years, and an additional 2.5 quintillion bytes - or 2,500,000 terabytes of data - are added on a daily basis. This information…
Best practices: What does it mean to be agile in ecommerce?
Every once in a while, an industry buzzword appears and creates hype and excitement, encouraging many organizations to jump on board. However, it's sometimes more difficult than decision-makers might think to apply a buzzword concept to their unique business.Recently, the…
Top order management trends for 2019
The market for order management system software has been on the rise for several years, and is poised to continue growing alongside demand for this type of advanced solution. An OMS - particularly one that accounts for an omni-channel strategy - offers…
Trends shaping the 2019 ecommerce landscape
To say that the ecommerce sector is one of the fastest growing today would be a severe understatement. Not only are ecommerce giants breaking new ground with services like same-day delivery and drone delivery, but subscription boxes are changing…
How to use technology to drive subscription box processes
While the subscription box industry is one of the fastest growing today, providers in this sector also experience some of the highest churn rates. In this way, there's little room for error for subscription box companies, but considerable competition for…
How to stay relevant in the subscription box industry
The subscription box industry is one of the fastest-growing retail sectors today, but it also experiences some of the highest churn rates of any industry. According to McKinsey researchers, almost 40 percent of all subscribers who have tried a monthly…
