Category Archives: Customer Care
State of the ecommerce subscription box: What you can learn from today’s subscription box market
There has been considerable growth in the subscription box market for the past few years, and statistics show there are significant opportunities available for ecommerce providers.At the same time, however, with so much activity in this sector and new brands…
4 strategies to streamline and improve the ecommerce order management process
The ordering process can make or break the experience for your customers. In fact, if ordering is complicated, not intuitive or doesn't include all the information buyers need, the chances of cart abandonment go way up.According to statistics gathered by…
How order management systems are improving efficiency and driving growth
Accurate and efficient inventory management is something that many organizations struggle with. Considering that this is just one part of the overarching order fulfillment process, any hangups during inventory management can spell disaster for the rest of fulfillment operations.…
How to build the best online customer shopping experience
These days, a brand's online shopping experience can make or break their ability to complete in the marketplace. With big box retail brands closing up shop left and right, there's ample opportunity for e-commerce retailers to fill the gap.However, today's customers…
Unboxing experience: How your packaging can send a message and support your brand
Have you ever gotten something in the mail, and felt that flutter of excitement and anticipation to open the delivery and see what's inside? It's almost like Christmas morning, or your birthday, and it's this feeling that retailers and subscription…
3 ways to streamline order fulfillment in the warehouse
With the considerable uptick in online ordering, distributors and warehouse operators are also seeing higher demands when it comes to order fulfillment. According to an announcement at the National Retail Federation's Big Show 2018, e-commerce sales are on pace to…
Why PCI compliance is essential for ecommerce businesses
As the capabilities and resources supporting online ecommerce grew, so too did the potential for fraud. In fact, WorldPay reported that in the decade between 1988 and 1998, Visa and Mastercard racked up a staggering $750 million in losses due…
Smart strategies to support your omnichannel needs
In today's demanding and complex consumer environment, supporting a true omnichannel strategy simply isn't a luxury anymore. According to data gathered by V12, the vast majority - 98% - of Americans regularly switch between devices over the course of the…
How to support a winning customer experience in the returns process
For many retailers and their supply chain partners, returns are a huge headache. Not only is there the potential for money to be lost on reverse shipping costs, but there is also the chance that customer loyalty will be impacted…
How to encourage repeat purchases and support customer loyalty
For years, marketers have known that it's much more expensive to acquire a new customer than it is to retain current clients. In fact, it can be five times more costly to create a connection with someone who's never bought from…
